Basic Questions
I lost my quiz URL can you retrieve it for me?
No. You can check your browser history for it.
How do I view the test results or edit my test?
Go to your test URL, click the "Admin" tab, and enter your password.
I forgot my test's admin password. Can you retrieve it for me, please?
No. There is no reliable way to determine that you are the real owner, and not a malicious user trying to hijack the test.
If you paid for an account, you can reset your account password here.
If I buy a membership, can I move my old tests into my account?
Yes. Use the "Add Existing Test" link on the account menu.
Test Authoring Questions
Can I upload images to my test?
If you pay for a membership, you can. Click the little image icon on the Testmoz text editor. If you don't pay for a membership, you can only use images that are already online.
Can I add audio, and video to my questions?
If your audio or video file is hosted on a third party website (like YouTube), and it provides HTML embed code, you can click the "Source" button on Testmoz's text editor, and paste in the embed code.
Printing
How can I print a test?
On the Publish page, click the Print button. You can change the options if you want the answers to be displayed.
How can I print the test results?
Go to the results page. Check the checkbox next to the results you want to print. Then choose "Print" from the menu at the bottom of the screen.
Limits
How many questions can I put on a test?
Testmoz members can add unlimited questions to a test. If you don't have a Testmoz account, you are limited to 50 questions per test.
How many people can take my test?
Testmoz members can have an unlimited number of people take your test. Free users of Testmoz can have 100 test takers (you can delete results to allow more people to take it).
Concurrency Limits: Free users can have up to 100 simultaneous test takers. Members can have a maximum of 300 total simultaneous test takers per account (it is not a per-test limit). Custom plans can be created for users who plan to exceed these limits.
What happens if I have a free test, and more than 100 people take it?
After 100 results have been collected, the 101th person will be unable to start the test. You can delete some results to allow more people to take the test.
How long are tests stored?
For anonymously created tests, your data is stored for 730 days past the last time your test was taken by someone. So if no one has taken your test for 2 years, your test will be deleted. You won't receive any notification that your data is being deleted (since I have no way to contact you).
If you are a paying member of Testmoz, your data will be retained for as long as you continue paying for a membership. If you stop paying, your data will be retained for an additional year, and then it will be deleted. You will get an email notification before it gets deleted.
Questions Your Boss Will Ask
How long has Testmoz been around?
Since August of 2009. And in that time, hundreds of millions of questions have been answered on Testmoz.
Are you going to sell our data?
No. Here's the privacy policy.
Do you have a phone number I could call for support?
No.
Who is running this site?
Just me, Matt. I built Testmoz while I was in college at Washington State University (Vancouver) and now I run it along with all my other projects. I know what you're thinking...how can we trust our school/business testing needs to just one guy? Well, unless you're going with the big boys like Canvas, Blackboard, or D2L, nearly every testing web app is held together by 1 or 2 people (they just make themselves sound bigger than they really are – I'd rather be honest).
Do you have backups?
Yes. Backups are taken regularly, encrypted and stored off-site.
Is your system secure?
If someone ever says "yes" to that, they're lying to win your business. I make a good faith effort to keep your data safe and secure. But security in a complex software product is not something anyone can guarantee.
Purchasing
How can I purchase accounts in bulk?
Email support@testmoz.com with the number of accounts you'd like to purchase. A custom electronic invoice/payment form will be emailed back to you. After the invoice is paid, the accounts will be setup (generally on the same business day payment is received), and you will get the credentials for each account.
If you have already made a bulk purchase, and want to renew, just email support@testmoz.com.
Do you accept purchase orders?
Purchase orders are accepted for amounts of $200 USD or more (it just isn't worth the hassle to manually process smaller orders). If you need a quote, email support@testmoz.com with the number of accounts you need. Otherwise, you must sign up on the website. To create multiple accounts: register, pay, logout, and repeat (the key is to logout, otherwise, you'll end up renewing the account you're logged into).
Can you make me a custom invoice?
An invoice is generated after payment is made. You can view it on your "Account" page. The invoice has a blank field that you can use to input any extra information you need.
My school/company/organization needs you to sign a legal contract before we can sign up.
Generally, I won't sign it. You will have to make do with my existing legalese. For orders of $10K USD or more, I may consider reviewing your contract.
Other
Can you add this really great feature to Testmoz?
I probably can, but unless it's really great, I won't. I need to keep this application simple, or people won't use it.
How can I contact you?
Since you read all the way down here, and you won't ask me a question I already covered on this page, you can request help at support@testmoz.com.
Can I get a copy of Testmoz's source code so I can run it on my server?
Yes. The source code can be purchased to run on-premises for $100000 USD.
